About logging in
- I can't log in.
If you are unable to log in, please check the following:
● There is an error in the input information
Smartphone device settings
Computer terminal settings
● There is an error in the input information
If you see the error message "The email address or password you entered is incorrect,"it is possible that the email address or password you entered when logging in is incorrect.
Please try logging in again by typing in youremail address and passwordone characterat a time without using predictive text or auto-fill.
Also, it is possible that you have registered an email address that is different from the one you entered.
Please double-check the information you have entered.
*Please also check the items "I don't know my login ID" and "I don't know my password."
There is a problem with the site's browsing environment.
There are various possible cases, so please contact us using the inquiry form and include information about your operating system, browser type, and other information.
There is a problem with the site's browsing environment.
There are various possible cases, so please contact us using the inquiry form and include information about your operating system, browser type, and other information.
If you are using security software or a firewall, please check the settings of each software.
The text and operations may differ depending on the model. Please refer to the respective instruction manuals for details.
The text and operations may differ depending on the model. Please refer to the respective instruction manuals for details.
[If you are using Safari on an iPhone]
1. Launch "Settings" from the iPhone home screen
2. Select "Safari"
3. In the "Privacy and Security" section, set the following:- Turn off [Prevent cross-site tracking]- [Block all cookies] turned off
- Turn off [Ask to stop tracking]
[If you are using Google Chrome on Android]
1. Launch your browser
2. Open the "Menu"
3. Select "Settings"
4. Select "Site Settings" (or "Privacy and Security" or similar)
5. Set "Cookies" to Allowed
Computer terminal settings
[If you are using Internet Explorer on Windows]
1. Launch your browser
2. Select "Internet Options (O)" from "Tools (T)"
3. Select the "Privacy" tab
4. Set "Internet Zone Settings" to "Medium-High" or lower
[If you are using Safari on a Mac]
1. Launch your browser
2. Select "Preferences" from the "Menu" menu.
3. Select the "Security" tab
4. In the "Accept Cookies" section, select "Accept only from the server of the page you visit" or "Always accept."
Other questions about "Login"
If the above does not resolve your issue, please contact us using the details below.