Help and Inquiries
- Current most common inquiries
- About joining
- About logging in
- About the registration contents
- About continuation
- About shipment
- About email delivery
- About use of this site
- others
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Q.
Please tell me how to join
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Q.
What is the difference between SYC (annual membership course) and SYC MOBILE (monthly membership course/monthly membership lump sum payment course)?
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Q.
Can I join both SYC (annual membership course) and SYC MOBILE (monthly membership course/monthly membership lump sum payment course)?
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Q.
I don't know how to pay at a convenience store.
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Q.
I have made a payment but have not received a confirmation email.
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Q.
If I sign up on my smartphone, can I view the site from my computer? And vice versa?
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Q.
I live overseas. Can I still join?
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Q.
Membership expiration date
About the registration contents
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Q.
The name has been changed.
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Q.
Can I change my date of birth and gender?
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Q.
My email address, phone number, or address has changed. What should I do?
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Q.
Can I check and change the credit card information I registered?
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Q.
Please tell me how to continue the procedure.
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Q.
My membership has expired. Can I still renew my membership?
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Q.
I received an email from my credit card company notifying me of my membership fee withdrawal one month before my membership expired.
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Q.
How do I cancel my membership?
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Q.
How do I stop automatic renewal of my credit card?
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Q.
I haven't received the e-mail newsletter.
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Q.
I would like to unsubscribe from the email newsletter.