To customers who purchased tickets for Sayaka Yamamoto Hall Tour 2025-26 W Member Pre-sale

When seating was allocated for the Osaka performance of Sayaka Yamamoto Hall Tour 2025-26, which was given to W members first, there was an error in the seating allocation process at Ticket Pia, and some W members were seated in seats further back than the seats that should have been reserved for them.

Therefore, we apologize for the inconvenience, but customers who have tickets for the designated performances and designated seats will be able to exchange their tickets.

The applicable performances and customers are as follows:

[Applicable performances]

Sayaka Yamamoto Hall Tour 2025-26

2025/12/10 19:00 start Orix Theater

2025/12/11 19:00 start Orix Theater

[Target audience]

Some W Members advance purchase customers

We apologize for any inconvenience caused to affected customers, but please check the exchange procedure below.

[Ticket exchange method]

Ticket Pia will contact eligible customers by phone and provide instructions on how to exchange tickets.

Please take the time to follow the instructions there.

We sincerely apologize to all customers who purchased tickets for the performance in question for any inconvenience and concern caused.

We will make every effort to prevent such an incident from happening again in the future.

October 25, 2025

Pia Corporation