About email delivery
- I haven't received the e-mail newsletter.
Please note that our email newsletters are sent out irregularly.
● If you register a computer address
Depending on the settings of your security software, the email may have been sent to your spam folder.
Please check your spam folder again.
● If you register a mobile phone address
If you have specified reception settings, we will not be able to deliver the email.
Emails will be sent from the following domains, so please make sure to set up your email so that you can receive emails from them.
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yamamotosayaka.jp
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*For those who use au mobile phones and smartphones*
If you have set up "spoofing restrictions" in your au spam filter settings, even non-malicious emails such as newsletters and forwarded emails may be judged as spoofed and rejected.
In addition, due to the priority of spam filters, even if you register an email in the [Designated Receiving List Settings] while spoofing restrictions are set, you will not be able to receive emails that are subject to the restrictions, so please change your spoofing restrictions settings.
Please set it lower or turn it off if you don't mind.
For details, please contact your mobile phone company.
Other questions about "Email delivery"
If the above does not resolve your issue, please contact us using the details below.