About use of this site

I can't watch the video.

■Please check the recommended environment
To play the video, please use our website. Recommended environment Please use the browsers listed below.

[If you cannot watch on an Android device]
■ If a Flash player is installed
1) Check the list of apps to make sure the version of Flash Player is up to date.
2) Click Flash Player from the list of apps to launch the settings screen (browser).
3) From the Settings Manager screen, click "Local Storage."
4) On the local storage settings screen, select "Always Allow."
If you still cannot view it, install the dedicated app and play it.

■How to install the app *Compatible with Android 2.3 and above
1. Install the Adobe AIR app.
2.Install the ULIZA PLAYER app.
3. Once the installation is complete, access the page and play the video.
If you still cannot view the video, please access the URL below, play the video, and then press the "Send Information" button.

■Video viewing check
http://www2.uliza.jp/user-check.aspx
After "Submit Information", please contact us using the inquiry form and provide us with the "Reception Number" displayed on the page.

■The problem may also be improved by implementing the following steps.
1. Depending on your environment, it may take some time for the video to start playing.
Please wait a while or try again at a different time.
2. Reload the page, restart your browser and smartphone.
3. Set the date and time on your device correctly.
4. If there is no sound, please check the volume of your player and device.
Please clear your browser's cache (temporary internet files).
*Please make sure you have a system in place to revert the settings before carrying out the deletion procedure.

We cannot be held responsible for any problems that may arise in your terminal equipment due to operations performed by you, so please understand that any operations you perform are at your own risk and discretion.
*Depending on the operating environment of the service and device compatibility, viewing may be difficult.

If you have tried the above and are still unable to play the video, please let us know the details below using the contact form.
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・Model name
・OS version
-Whether or not Flash is installed
- Whether or not an error message is displayed
(If an error is displayed, please let us know the details of the error.)
・Specific behavior when viewing
(Whether the player is displayed, whether the play button is displayed, etc.)
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Other questions about "Using the Site"

• Q.
  Can I use it from a feature phone?
• Q.
  Do you provide services in languages other than Japanese?
• Q.
  I can't see the content.
• Q.
  I have contacted you but have not received a reply.

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