Thank you for always supporting Yamamoto Sayaka.

Picture tickets for the live streaming of the "SAYAKA YAMAMOTO TOUR 2021 ~ re ~" TOKYO DOME CITY HALL performance have been sent out on the following dates.

【Date of shipment】

Monday, November 29, 2021

[Shipping Eligible Parties]

Those who purchased a viewing pass with a picture ticket

Shipping method: Nekopos (shipping charges are included when you pay for the ticket.)

To: The address registered with Ticket Plaza as of Sunday, November 3, 2021

*Depending on your area, delivery may take some time. Please be patient until it arrives.

Regarding inquiries about undelivered items

If your package has not been delivered due to an incorrect address or other reasons, we will accept your request for re-delivery during the period below.

Please note that shipping charges will be borne by the customer and must be paid by the customer.

*Please note that in the case of a resend, the serial number printed on the picture ticket will be different from the one printed on the original shipment.

Period for accepting inquiries about undelivered items: Wednesday, December 15, 2021, 12:00 to Tuesday, December 21, 2021, 23:59

Shipping method: Yamato Transport cash on delivery

[Procedure for claiming undelivered items]

(1) Access Ticket Plaza’s “My Page” and check your registered name and address.

(2) If your membership information is not registered or is incorrect, please change it.

*If you have changed your last name, it cannot be changed on your My Page, so please contact us via the inquiry form.

(3) Please apply via the resend request form URL below.

https://secure.yamamotosayaka.jp/fcsyc/1/questionnaire/52/d06dc/

*Access available from 12:00 on Wednesday, December 15th.

*If multiple applications are submitted, the most recent application will be reflected.

*Please note that you will not receive an email confirming your application.

◆ Regarding inquiries about defective products

In the unlikely event that you receive a defective product, we will exchange it.

Please contact us using the "Inquiry Form" during the inquiry period below.

Period for accepting inquiries about defects: Tuesday, November 30, 2021 to Tuesday, December 21, 2021

Please note that it may take 2 weeks to 1 month for the item to be resent, including the time required to check the return.