About logging in
- I cannot log in.
Please review the contents of [1] to [7] below.
[1] Input error
Yamamoto Sayaka
Please check for any errors in capitalization, half-width/full-width characters, etc.
Uppercase: E
Lowercase: e
Half-width characters: E, e@, 123
Full-width characters: E, e, @, 123
[2] When logging in with a Plus member ID (formerly EMTG ID)
Please be sure to include the first letter "E" when entering the name.
*For Plusmember ID verification, please click here. Here
[3] When logging in with an email address
Your login ID is the email address you used when registering.
If you have multiple email addresses, please try using the one you think might be yours.
example)
icloud.com, gmail.com, softbank.ne.jp, i.softbank.jp
ezweb.ne.jp, au.com, yahoo.co.jp, yahoo.ne.jp
*If you change your email address
If you haven't updated your email address on My Page, please enter the email address you used when registering.
Even if you can no longer receive emails due to changing your phone model, your "Login ID" will still be valid.
[4] Your password may be incorrect.
"»" at the bottom of the login screen Forgot your password? Please try logging in again after setting a new password.
*Allows setting of up to 12 alphanumeric characters.
*If you do not receive the reset email, please configure your email settings to allow emails from the "plusmember.jp" domain.
[5] If you are returned to the top page
If cookies are disabled in your browser settings, the application may not function correctly, so please make sure to enable them.
*Recommended environment is »Here Please check.
[6] For those on the monthly membership plan
Only users whose monthly membership fees are still being paid can log in.
Please check your statement or other documents to confirm whether your monthly payments are continuing via "credit card payment" or "mobile carrier payment."
*If you have not been billed, your membership has been canceled, so please register again.
[7] For those who choose the monthly fee lump-sum payment plan
If you have not paid your renewal fee within the past year, your membership will be considered cancelled, and you will need to re-register.
★If the above does not resolve the issue
Please include the necessary information and contact us via email.
▼ For Docomo payments
Please provide the [12-digit payment number].
d Menu» My docomo » Log in » Enter network PIN » Confirm PIN » Usage charges » Check details » Related menus » Check docomo payment/d payment usage charges
▼In the case of au Easy Payment
Please provide your [Recurring Billing ID].
Log in from au ID TOP» au Easy Payment Menu » [List of Recurring Services] » "Recurring Billing ID"
*Please access the au ID site using a browser, not the app.
*We cannot investigate using your "payment information number" or "device phone number."
»Please refer to this.
▼For SoftBank bundled payment and Y!mobile bundled payment
Please provide your order number.
[1] Input error
Yamamoto Sayaka
Please check for any errors in capitalization, half-width/full-width characters, etc.
Uppercase: E
Lowercase: e
Half-width characters: E, e@, 123
Full-width characters: E, e, @, 123
[2] When logging in with a Plus member ID (formerly EMTG ID)
Please be sure to include the first letter "E" when entering the name.
*For Plusmember ID verification, please click here. Here
[3] When logging in with an email address
Your login ID is the email address you used when registering.
If you have multiple email addresses, please try using the one you think might be yours.
example)
icloud.com, gmail.com, softbank.ne.jp, i.softbank.jp
ezweb.ne.jp, au.com, yahoo.co.jp, yahoo.ne.jp
*If you change your email address
If you haven't updated your email address on My Page, please enter the email address you used when registering.
Even if you can no longer receive emails due to changing your phone model, your "Login ID" will still be valid.
[4] Your password may be incorrect.
"»" at the bottom of the login screen Forgot your password? Please try logging in again after setting a new password.
*Allows setting of up to 12 alphanumeric characters.
*If you do not receive the reset email, please configure your email settings to allow emails from the "plusmember.jp" domain.
[5] If you are returned to the top page
If cookies are disabled in your browser settings, the application may not function correctly, so please make sure to enable them.
*Recommended environment is »Here Please check.
[6] For those on the monthly membership plan
Only users whose monthly membership fees are still being paid can log in.
Please check your statement or other documents to confirm whether your monthly payments are continuing via "credit card payment" or "mobile carrier payment."
*If you have not been billed, your membership has been canceled, so please register again.
[7] For those who choose the monthly fee lump-sum payment plan
If you have not paid your renewal fee within the past year, your membership will be considered cancelled, and you will need to re-register.
★If the above does not resolve the issue
Please include the necessary information and contact us via email.
==========
<Recipient>
»Click here for inquiries regarding login issues.
*Depending on your environment, the email linked above may not open.
Please contact us using this inquiry form.
<Subject>
Inquiry regarding login issues
<Main text>
【【detail】
<Recipient>
»Click here for inquiries regarding login issues.
*Depending on your environment, the email linked above may not open.
Please contact us using this inquiry form.
<Subject>
Inquiry regarding login issues
<Main text>
[Customer Information]
Name (Kanji/Kana)
• Your chosen nickname
• Date of birth (8 digits in Western calendar format)
·prefectures
• Phone number
[Payment Information]
• Your registered plan [Monthly membership plan / Lump-sum payment plan]
• Payment methods for membership fees: [Credit card payment / Carrier billing / Convenience store payment]
・For carrier billing: [Mobile carrier/payment information] *
【【detail】
I tried to log in.
• Plus member ID starting with E
·email address
- The password you entered (number of digits)
- The password you entered (first/last characters)
- Error message displayed
==========*For those using carrier billing, please refer to the information below.
▼ For Docomo payments
Please provide the [12-digit payment number].
d Menu» My docomo » Log in » Enter network PIN » Confirm PIN » Usage charges » Check details » Related menus » Check docomo payment/d payment usage charges
▼In the case of au Easy Payment
Please provide your [Recurring Billing ID].
Log in from au ID TOP» au Easy Payment Menu » [List of Recurring Services] » "Recurring Billing ID"
*Please access the au ID site using a browser, not the app.
*We cannot investigate using your "payment information number" or "device phone number."
»Please refer to this.
▼For SoftBank bundled payment and Y!mobile bundled payment
Please provide your order number.
Log in to My Softbank» [Menu] » "Billing and Payment Management" » [Bundled Payment] » [Usage History] » [Check] the item for this site.
Other questions about "Login"
If the above does not resolve your issue, please contact us using the details below.