About logging in
- I don't know my login ID.
Your login ID is either your registered email address or your Plus member ID.
==========
• Your chosen nickname
• Date of birth (8 digits in Western calendar format)
·prefectures
·telephone number
[Payment Information]
• Your registered plan [Monthly membership plan / Lump-sum payment plan]
• Payment methods for membership fees: [Credit card payment / Carrier billing / Convenience store payment]
▼For those using carrier billing
Please see below for instructions on how to check your payment information.
▼In the case of Docomo payment
Please provide the [12-digit payment number].
d menu »My docomo»Log in»Enter network PIN»Confirm PIN»Usage charges»View details»Related menu»Check docomo payment/d payment usage charges
▼In the case of au Easy Payment
Please provide your [Recurring Billing ID].
Log in from au ID TOP» au Easy Payment Menu » [List of Recurring Services] » "Recurring Billing ID"
*Please access the au ID site using a browser, not the app.
*We cannot investigate using your "payment information number" or "device phone number."
»Please refer to this.
▼For SoftBank bundled payment and Y!mobile bundled payment
Please provide your order number.
Even if you can no longer receive emails at an address due to changing your phone model, it will still be valid as a "Login ID".
If you remember the email address you used when registering, please enter it.
If you remember the email address you used when registering, please enter it.
If you have changed your email address, please enter the email address you used when registering unless you have updated it on your My Page.
<If you forget>
To make an inquiry, we will need to verify your identity. Please provide the following information when contacting us.<Recipient>
*Depending on your environment, the email linked above may not open.
Please contact us using this inquiry form.
Please contact us using this inquiry form.
<Required information>
[Customer Information]
・Full name (Kanji/Kana)• Your chosen nickname
• Date of birth (8 digits in Western calendar format)
·prefectures
·telephone number
[Payment Information]
• Your registered plan [Monthly membership plan / Lump-sum payment plan]
• Payment methods for membership fees: [Credit card payment / Carrier billing / Convenience store payment]
・For carrier billing: [Mobile carrier/payment information]
*Please include "[Inquiry regarding unknown registered email address]" in your message.
==========▼For those using carrier billing
Please see below for instructions on how to check your payment information.
▼In the case of Docomo payment
Please provide the [12-digit payment number].
d menu »My docomo»Log in»Enter network PIN»Confirm PIN»Usage charges»View details»Related menu»Check docomo payment/d payment usage charges
▼In the case of au Easy Payment
Please provide your [Recurring Billing ID].
Log in from au ID TOP» au Easy Payment Menu » [List of Recurring Services] » "Recurring Billing ID"
*Please access the au ID site using a browser, not the app.
*We cannot investigate using your "payment information number" or "device phone number."
»Please refer to this.
▼For SoftBank bundled payment and Y!mobile bundled payment
Please provide your order number.
Log in to My Softbank» [Menu] » "Billing and Payment Management" » [Bundled Payment] » [Usage History] » [Check] the item for this site.
Other questions about "Login"
If the above does not resolve your issue, please contact us using the details below.