About logging in
- I don't know my password.
Please check the following.
From the TOP page, go to "LOGIN" and then "Forgot your password?". Enter your registered email address or Plus member ID and date of birth, then click the "Authenticate" button.
A password reset URL will be sent to your registered email address.
Accessing the URL provided in the email will complete the password reset process.
»Click here for the password reset page
*If 24 hours have passed since you received the email, please go back to "Forgot your password?" and try again.
*If you do not receive the email, please configure your email settings to allow emails from the "plusmember.jp" domain.
*If you are using a Gmail or iCloud address, emails may be filtered into your spam folder or promotions tab.
[2] If you are unable to reset your password
If your registered email address is no longer usable due to a change in device or other reasons, please contact us with the following information.
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<Recipient>
»Click here to inquire about forgotten passwords.
*Depending on your environment, the email linked above may not open.
Please contact us using this inquiry form.
*Depending on your environment, the email linked above may not open.
Please contact us using this inquiry form.
<Required items>
[Customer Information]・Full name (Kanji/Kana)
• Your chosen nickname
• Date of birth (8 digits in Western calendar format)
·prefectures
·telephone number
• Your chosen nickname
• Date of birth (8 digits in Western calendar format)
·prefectures
·telephone number
• Your registered email address
• Plus Member ID
[Payment Information]
• Your registered plan [Monthly membership plan / Lump-sum payment plan]
• Payment methods for membership fees: [Credit card payment / Carrier billing / Convenience store payment]
・For carrier billing: [Mobile carrier/payment information]
*Please include "[Password forgotten]" in your message.
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▼For those using carrier billing
Please see below for instructions on how to check your payment information.▼In the case of Docomo payment
Please provide the [12-digit payment number].
d Menu» My docomo » Log in » Enter network PIN » Confirm PIN » Usage charges » Check details » Related menus » Check docomo payment/d payment usage charges
▼In the case of au Easy Payment
Please provide your [Recurring Billing ID].
Log in from au ID TOP» au Easy Payment Menu » [List of Recurring Services] » "Recurring Billing ID"
*Please access the au ID site using a browser, not the app.
*We cannot investigate using your "payment information number" or "device phone number."
»Please refer to this.
▼For SoftBank bundled payment and Y!mobile bundled payment
Please provide your order number.
Log in to My Softbank» [Menu] » "Billing and Payment Management" » [Bundled Payment] » [Usage History] » [Check] the item for this site.
Other questions about "Login"
If the above does not resolve your issue, please contact us using the details below.